Fleet Technician, PeaceHealth Rides

Eugene, OR

Title:  Fleet Technician, PeaceHealth Rides

Status:  Full-Time, Part-Time

Reports to:  Operations Manager, Cascadia Mobility

Location:  Eugene, OR

Starting Wage:  $15/hour

BACKGROUND & SCOPE OF RESPONSIBILITY

Forth is a nonprofit 501(c)(6) trade association with a closely related 501(c)(3) charity, the Forth Mobility Fund. Forth works to advance electric, smart, and shared transportation in the Pacific Northwest and beyond through industry development; innovative demonstration projects; policy advocacy; and consumer engagement. Learn more on our website and check out our introductory video.

Cascadia Mobility is a new 501(c)(3) nonprofit organization under formation within Forth. Cascadia Mobility partners with small urban communities in Oregon to plan, launch, and operate shared mobility programs at scale. Cascadia Mobility is the new operator of Eugene’s bike share program, PeaceHealth Rides, and is responsible for all aspects of day-to-day administration, operations, and marketing.

The Fleet Technician team is responsible for all hands-on aspects of the PeaceHealth Rides operation, including relocating bikes throughout the system, basic cleaning, preventative maintenance, assembly, repair, and some customer service. 

We seek candidates who are enthusiastic about shared transportation, comfortable working with diverse consumers, and are committed to advancing racial equity. General mechanical aptitude is preferred. Training on fleet bike mechanics, smart-controller hardware, and software will be provided. A driver’s license and a clean driving record are required. Cascadia Mobility is a growing, dynamic organization; the successful candidate will be expected to wear many hats, work autonomously, and play an active role in evolving our workflows.

DESCRIPTION OF DUTIES

Reporting to the Director of Operations, Fleet Technicians work with each other and our customer service team to ensure functional fleet bikes are in the right places at the right times.

  • Follow standard procedures safely, consistently, and efficiently.

  • Use digital tools to evaluate system health and self-assign work priorities.

  • Operate motor- and light-electric vehicles in dense urban environments.

  • Clean and inspect vehicles and file inspection reports.

  • Load and unload fleet bikes for distribution or “rebalancing.”

  • Inspect and evaluate bicycles and controllers for safety, function, and cleanliness.

  • Reboot and occasionally troubleshoot smart controllers.

  • Respond to customer service tickets and management priorities in real-time.

  • Return bicycles that need repair to the operations center.

  • Communicate effectively with other team members to share work.

  • Perform standard removal and replacement of parts at the end of their service life.

  • Opportunity to perform advanced repairs, including internal hub service, wheelbuilding.

  • Receive and track inventory as it is consumed.

  • Create and maintain a clean and sanitary workplace.

  • Objectively report variations from standard procedure.

  • Deeply familiarize yourself with the system and share information with customers.

  • Other duties as assigned.

QUALIFICATIONS

Required:

  • A passion for bike share / shared mobility, community engagement, and a desire to deepen your understanding of diversity, equity, and inclusion.

  • Valid driver’s license and clean motor vehicle record.

  • Strong knowledge of city geography and street layout.

  • Available off-hours and/or weekends, at least 32 hours/week for full-time status.

  • Clear, positive written and verbal communication skills.

  • Respect for customer confidentiality.

  • Able to function both autonomously and as part of a team.

  • Can lift up to 65 pounds, bend and stand for long periods of time.

  • Open to others' ideas and a willingness to try new things.

  • Eager and able to work outdoors year-round.

  • An ability to take the work seriously, without taking yourself too seriously.

     

COMPENSATION

Starting wage is $15/hour. Benefits available for full-time team members. Perks include on-the-job training and unlimited bike share access at no cost.

TO APPLY

Please apply by clicking the "Apply For This Position" button by April 23. Please apply by:

a.) submitting an application 

or 

b.) uploading a resume. 

We will continue accepting applications after this date, but cannot ensure all will be reviewed. All candidates will be notified once we have made a hiring decision.

FORTH VALUES A DIVERSE WORKFORCE

Women, people of color, people with disabilities, and members of the LGBTQI(+) community are strongly encouraged to apply. Forth believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re looking for candidates who can expand our culture, challenge business as usual, and bring their whole selves to work. We strive to provide those candidates with an equitable and accessible recruitment process. If we can offer accommodations for you in the recruitment process or you have feedback on how to make our recruitment more accessible, please contact Associate Director Gina Avalos at GinaA@forthmobility.org.